1. Overview
This Privacy Policy applies to TouchPoint websites, dashboard interfaces, APIs, and related services.
When you use TouchPoint, we process data needed to deliver the service securely, operate the platform, and improve product quality.
2. Data We Collect
Depending on your usage, we may collect the following categories of data:
- Account and profile data (name, email, organization details)
- Operational data you create (QR codes, templates, content, settings)
- Interaction data (scan events, submissions, request statuses, timestamps)
- Technical and device data (IP address, browser info, logs, diagnostics)
- Billing and payment metadata provided by payment processors
3. Why We Process Data
We process data for the following purposes:
- To provide and maintain the service
- To secure accounts, prevent abuse, and monitor platform integrity
- To provide support, onboarding, and customer communication
- To generate analytics, performance reports, and product improvements
5. Data Retention
We retain data for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary by data category and plan settings.
6. Your Rights
Depending on applicable laws, you may have rights to:
- Access or request a copy of your personal data
- Request correction of inaccurate data
- Request deletion or restriction of processing
- Object to certain processing activities
8. Security
We apply technical and organizational controls to protect data against unauthorized access, disclosure, alteration, or destruction. No system is risk-free, but we continuously improve our safeguards.
9. Contact
For privacy requests or questions, contact our team.